University of Phoenix MGT 216 MGT 312 Final

| December 20, 2015

The interdisciplinary field dedicated to understanding and managing people at work is called:

Management dynamics

Management theory

Organizational dynamics

Organizational behavior
The distinction between flexible and fixed individual differences:

Is that managers have little or no impact on flexible differences

Is that managers should hire people based on their attitudes and emotions

Is that managers have little or no impact on fixed differences

Has no practical value for managers
Regarding using personality testing as part of the hiring process, experts have concluded that:

The typical personality test is not a valid predictor of job performance

Only the Big Five should be used as predictors of job performance

The effects of personality on job performance are so large it cannot be ignored by managers

There are many valid instruments available to managers to test for personality types
In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.

Intentions; attidtudes and planned behavior

Norms; intentions and planned behavior

Intentions; norms and attitudes

Attitudes; intentions and planned behavior
According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):

The employee’s intentions

The employee’s attitudes

Social norms

The employee’s values
The steps in the process of stereotype formation and maintenance in order are:

Expectations, categorization, inferences, maintenance.

Categorization, inferences, expectations, maintenance.

Inferences, categorization, expectations, maintenance.

Categorization, expectations, inferences, maintenance.
Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:

External causes

Fundamental bias

Internal causes

Self-serving bias

The potential to understand and regulate oneself is known as:

Naturalist intelligence

Intrapersonal intelligence

Kinesthetic intelligence

Interpersonal intelligence
Self-enhancement and self-transcendence are:

Personal attitudes

Endpoints of one of the dimensions of values

Workplace attitudes

Organizations with adhocracy cultures are described as:

Externally focused and valuing stability and control

Internally focused and valuing stability and control

Externally focused and valuing flexibility

Internally focused and valuing flexibility
Which of the following is the least fixed of a person’s individual differences?

Cognitive abilities



Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:

Explicit factors

Implicit factors


Stimulation is in the ____________ part of Schwartz’s model.


Openness to change


The contingency approach suggests that:

A manager needs to learn a set of hard-and-fast rules.

There is one best way to manage.

OB theories apply to all situations.

The best answer depends on the situation.
Research shows that, in general:

Social capital increases group conflict.

Social capital decreases work group integration.

Social capital decreases organizational performance.

Social capital can improve operations.
The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.


Radically innovative


The extent to which an individual identifies with an organization and commits to its goals is called:

Organizational satisfaction

Organizational commitment

Job involvement

Perceived organizational support
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:

Self-serving bias

Semantic memory

Negativity bias

The productive potential of an individual’s knowledge, skills, and experiences is known as:

Soft skills

Ethical capital

Human capital

Social capital
Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:

High self-direction

High security

High influence over others

High social value

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University of Phoenix MGT 216 MGT 312 Final
Business; Determine ways you plan to apply leadership and/or communication to your current or future position.

Category: Management

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