Telecommunication InfoSys: Case Study Analysis

| June 19, 2015

Project description

Using this case study attached, you are to identify a minimum of five requirements, analyze them, and offer a proposal that provides TUI with an converged network solution and explains how the components of the solution, and the solution as a whole, meet the identified requirements. The proposed solution must address each of the requirements identified.

At least one (1) diagram or illustration must be incorporated to illustrate your proposed

solution. You should do some research to address the cost issues and defend the

proposed solution from a cost-benefit perspective. This is to be a general analysis of the

benefits versus the cost of a converged network, not a full cost-benefit analysis with

cost data.

Here is what you need to do:


SECTION 0: Introduction

SECTION 1: Requirement Analysis – Analysis covers five (5) Requirements, defining them and provide explanation of each, demonstrate understanding of telecommunication concepts. (Illustration Graphic required)

SECTION 2: Technology Solution – An appropriate technology solution is provided and thoroughly explained. It addresses all identified requirements.

SECTION 3: Converged Solution – An effective converged network is proposed; work demonstrates understanding of course concepts, analysis, and critical thinking.

SECTION 4: Cost-benefit Analysis – The benefits of the converged solution are fully discussed in terms of relative cost of implementing multiple solutions.

SECTION 5: Conclusion


1. Use MS Word to prepare a 3 5 page white paper with the attributes discussed


2. The 3 5 page count does not include the cover page, Reference/Works Cited

page (see below), or illustrations.

3. Please note that illustrations, if used, must be appropriate, be related to the topic,

and add value to the paper.

4. The paper must have a cover page that includes the document title, date and

your full name. The cover page is not included in the page count.

5. Line spacing must be no more than 1.5 and the font must be Arial, 12 point.

6. Use the bolded Attributes in the Evaluation & Scoring Rubric below for section

headings in the paper.

7. External research and a References or Works Cited page (see below) are

required. You must use of at least three (3) external scholarly resources. This is

in addition to any course materials from assigned readings.

8. The paper must have a separate References or Works Cited page at the end of

the document that is used to correctly cite and reference all sources including

course materials, as appropriate. This page must be titled, References or Works

Cited, and not some other title like bibliography, citations, end notes, etc.

IFSM 370 Project 3: Case Study Instructions

Page 1 of 6


This is an individual project. Each student must c

omplete a Case Study that provides

the requirements analysis and a proposed solution f

or converged network solution. The

target audience will be the organization’s Chief In

formation Officer (CIO). The Case

Study deliverable is an MS Word document.

The completed Case Study deliverable is due by 11:5

9 PM Eastern Time on the due

date shown in the Course Schedule. See the Additio

nal Information section of the

syllabus for the penalty for late or missed assignm

ents and projects.

The Case Study is valued at 12% of the course grade


Case Study

Company Overview

Transport Universal, Inc. (TUI) is a global logisti

cs provider that offers fully integrated

freight and supply chain services through managed w

arehousing and domestic and

international freight forwarding. Services range fr

om door-to-door domestic and

international delivery services to total supply cha

in management. With branches across

the United States and Europe and partners worldwide

, TUI continues to expand, and it

has experienced rapid growth through acquisitions.


The term

supply chain

refers to all the elements involved in bringing an

organization’s products from the raw-goods stage to

the customer.

The Association for Operations Management (APICS) d



) defines “supply chain

management (SCM)” as the design, planning, executio

n, control, and monitoring of

supply chain activities with the objective of creat

ing net value, building a competitive

infrastructure, leveraging worldwide logistics, syn

chronizing supply with demand and

measuring performance globally.

IFSM 370 Project 3: Case Study Instructions

Page 2 of 6

The Business Challenge

TUI is competing in an environment where freight tr

ansport is as much about keeping

customers informed as it is about on-time delivery.

The company has adopted web-

based technologies for tracking freight, differenti

ating its services, keeping customers

informed, and ensuring the on-time delivery that is

TUI’s hallmark. As a result, TUI

enjoys a very high level of customer satisfaction.

Its mobile workforce has rapidly increased, with dr

ivers using PDAs to scan

consignments, which are then synced in real time vi

a GPRS links to headquarters

applications that track the consignments. Customers

use TUI’s web services to view the

progress of orders, from dispatch to warehousing to

final delivery. Customers also use

TUI’s web-based systems to create freight documenta

tion and generate reports. With

the EDI interface, invoices and payments are transf

erred directly between the

customers’ systems and TUI, saving both time and mo


As the company has expanded, the data flowing in th

e system have increased as well.

Now, with more than 5,000 employees and thousands o

f customers worldwide, TUI is

suffering from the effects of explosive growth. Dem

ands on its wide area network

(WAN) are exceeding capacity. The main data center

has experienced several network

outages and unscheduled downtime. The aging ISDN te

lephone system is failing, as the

company has avoided the costly upgrades necessary t

o keep it operating at optimal

performance. Telephone bills have increased without

warning, and the voice mail

system is overloaded.

The Opportunity

TUI wants to provide increased bandwidth between al

l 47 of its US offices and the main

data center. There are three metropolitan areas tha

t have four to eight TUI locations

that need to coordinate among themselves: Chicago,

Los Angeles, and Baltimore. The

company desires a reliable and secure network to ac

commodate its planned growth as

well as the unexpected.

The company does not want to spend any more on tele

phone services than it does

today, and its goal is to upgrade the services whil

e protecting against escalating costs

from its ISDN service provider.

Efficiency and productivity goals for this rapidly

growing company are of paramount

importance, and there is a desire to provide capabi

lities and services that incorporate

technology solutions to improve in those areas as w

ell as retain the high level of

customer satisfaction. TUI is also interested in re

ducing travel between its sites by

implementing video conferencing.

In addition, TUI wants to be able to monitor and ma

nage data and voice services, and

ensure that consumption is appropriate to its busin

ess needs.


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4. Identify at least three requirements for becoming a certified Project Management Professional (PMP). Briefly discuss some of the benefits of certification.

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