| June 24, 2015

# Store Annandale Blacksburg Charlottesville Danville Sales

following from Ch. 1 and Ch. 2 of Operations Management: â€¢Problem 1-1 â€¢Problem 1-2 â€¢Problem 2-1 1 1. Tried and True Clothing has opened four new stores in college towns across the state. Data on monthly sales volume

and labor hours are given below. Which store location has the highest labor productivity? Store Annandale Blacksburg Charlottesville Danville Sales volume \$40,000 \$12,000 \$60,000 \$25,000 Labor hours 250 60 500 200 1 2. Tried and Trueâ€™s accountant (from Problem

1-1) suggests that monthly rent and hourly wage rate also be factored into the productivity calculations. Annandale pays the highest average wage at \$6.75 an hour. Blacksburg pays \$6.50 an hour, Charlottesville \$6, and Danville \$5.50. The cost to rent store

space is \$1800 a month in Annandale, \$2000 a month in Blacksburg, \$1200 a month in Charlottesville, and \$800 a month in Danville. 1. Which store is most productive? 2. Tried and True is not sure it can keep all four stores open. Based on multifactor productivity,

which store would you close? What other factors should be considered? 2 1. Backwoods American, Inc., produces expensive water-repellent, down-lined parkas. The company implemented a total quality-management program in 2005. Following are quality-related accounting

data that have been accumulated for the five-year period after the programâ€™s start. Year 2006 2007 2008 2009 2010 Quality Costs (000s) Prevention \$3.2 10.7 28.3 42.6 50.0 Appraisal 26.3 29.2 30.6 24.1 19.6 Internal failure 39.1 51.3 48.4 35.9 32.1 External

failure 118.6 110.5 105.2 91.3 65.2 Accounting Measures (000s) Sales \$2,700.6 2,690.1 2,705.3 2,310.2 2,880.7 Manufacturing cost 420.9 423.4 424.7 436.1 435.5 1. Compute the companyâ€™s total failure costs as a percentage of total quality costs for each of the

five years. Does there appear to be a trend to this result? If so, speculate on what might have caused the trend. 2. Compute prevention costs and appraisal costs, each as a percentage of total costs, during each of the five years. Speculate on what the companyâ€™s

quality strategy appears to be. 3. Compute quality-sales indices and quality-cost indices for each of the five years. Is it possible to assess the effectiveness of the companyâ€™s quality-management program from these index values? 4. List several examples of

each quality-related costâ€”that is, prevention, appraisal, and internal and external failureâ€”that might result from the production of parkas.

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