SSC 263E SUSS Microaggression in Singapore Essay This assignment is for Cross-Cultural Intelligence in the Workplace. Word Limit 2900 words exclude refere

SSC 263E SUSS Microaggression in Singapore Essay This assignment is for Cross-Cultural Intelligence in the Workplace.

Word Limit 2900 words exclude references

In this report, with reference to the concept of microaggression in the Singapore context, appraise the relationship between prejudice and intercultural conflict.

Required readings

1. Danao, M. (2019, 1 Aug). S’pore artist uses comics to explain microaggressions & racism, absolutely wins the internet. Retrieved from https://mustsharenews.com/racism-comics-singapore/

2. Toh, E. M. (2018, Jul 28). Race-based policies should stay, but beware dangers of racial exclusiveness and ethnocentrism: Academics. Retrieved from https://www.todayonline.com/singapore/race-based-policies-should-stay-beware- dangers-racial-exclusiveness-and-ethnocentrism

3. Online SSC263e
End-of-Course Assessment – January Semester 2020
Cross-Cultural Intelligence at the
Workplace
__________________________________________________________________________________________
INSTRUCTIONS TO STUDENTS:
1. This End-of-Course Assessment paper contains ONE (1) question and comprises
SIX (6) pages (including cover page).
2. You are to include the following particulars in your submission: Course Code,
Title of the ECA, SUSS PI No., Your Name, and Submission Date.
3. Ensure that you submit your End-of-Course Assessment by the deadline. After the
12-hour grace period, 10% of the total End-of-Course Assessment mark will be
deducted for each 24-hour block or part thereof by which your submission is late.
Submissions with more than 50 marks deducted will be awarded 0 marks.
4. You are allowed multiple submissions to Turnitin before the deadline. After the
deadline, only one submission is allowed, and only if you have not already made a
prior submission.
5. If you fail to submit your End-of-Course Assessment, you will be deemed to have
withdrawn from the course.
IMPORTANT NOTE
ECA Submission Deadline: 8 May 2020 (Friday) 12:00 Noon
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 1 of 6
Please read this information before you start working on your ECA.
This ECA carries 50% of the course marks and is a compulsory component. It is to be done
individually and not collaboratively with other students. You must submit it on time.
Submission
You are to submit the end-of-course assignment (ECA) in exactly the same manner as your
tutor-marked assignments (TMA), i.e. using Canvas. Submission in any other manner such as
hardcopy or any other means will not be accepted. Ensure that you submit your ECA by the
deadline. After the 12-hour grace period, 10% of the total ECA mark will be deducted for
every 24-hour block or part thereof by which your submission is late. Submissions with more
than 50 marks deducted will be awarded 0 marks. You are allowed multiple submissions to
Turnitin before the deadline, after which only one submission is allowed, and only if you
have not already previously submitted. If you fail to submit your ECA, you will be deemed to
have withdrawn from the course.
You are reminded that electronic transmission is not always immediate. It is possible that
network traffic may be particularly heavy on the cut-off date, and connections to the system
cannot be guaranteed. Hence, you are advised to submit your work no later than the day
before the cut-off date in order to make sure that the submission is accepted and in good time.
Once you have submitted your ECA, the status is displayed on the computer screen. You will
receive a digital acknowledgement message. Please note that it is the digital time-stamp—
and not the acknowledgement message—that indicates that you have submitted your ECA.
To ensure a timely submission and to have your ECAs marked, you should therefore not
jeopardise your course result by submitting your ECA at the last minute.
Do ensure that you have the correct files for submission. Any submission, extra files,
missing appendices or corrections received separately after the submission of the ECA will
not be considered in the grading of your ECA assignment.
Plagiarism and Collusion
The University takes a very serious view of plagiarism (passing off someone else’s ideas as
your own, or recycling of contents from your own earlier marked TMA from the same course
or another course) and collusion (submitting an assignment which is the same or very similar
to another student’s). Both are forms of cheating, and neither is acceptable in any form in a
student’s work, including this ECA assignment.
Avoid plagiarism by giving yourself sufficient time to research and understand the material
so that you can write up your assignment in your own words, and ensure that you provide
appropriate references when necessary. You can avoid collusion by ensuring that your
submission is based on your own individual effort.
Penalties for plagiarism and collusion are severe. Serious cases will normally result in the
student being referred to SUSS’s Student Disciplinary Group. For other cases, significant
marking penalties or expulsion from the course may be imposed. For more information about
the University’s policies on plagiarism and collusion, refer to the Student Handbook (Section
5.2, paragraph 1.3).
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 2 of 6
Question (100 marks)
Definition of “microaggression” from Merriam-Webster:
“a comment or action that subtly and often unconsciously or unintentionally expresses
a prejudiced attitude toward a member of a marginalized group (such as a racial
minority)”
You are tasked with writing a report to share at a forum on ethnic identity and culture
organised by a local academic institution and community organisation. For further
information please refer to the news article from Todayonline by Toh (2018). The forum
organisers are also planning to distribute this report to government agencies to support Racial
Harmony Day. In this report, with reference to the concept of microaggression in the
Singapore context, appraise the relationship between prejudice and intercultural conflict. The
length of this report should range from 2,800 to 3,000 words (excluding references).
Use the following points as a framework to develop a better understanding of culture and
how it colours our worldview and affects our communication and relationships with people
from other cultures:

Begin by reviewing the two required readings by Danao (2019) and Toh (2018). Upon
understanding what microaggressions are in the local context, conduct a literature
review and write an introduction to your report that will explain how
microaggressions affect and have an impact on our communication with other people.
(30 marks)

Analyse the social and cultural factors that exist in the context within which we grew
up, which colours the relationships we have with people from other cultures. To
strengthen this portion of your report, you are expected to conduct secondary research
of both quantitative and qualitative studies (research from credible sources such as
academic journals) as well as primary research in the form of qualitative data
collection (interview; see next paragraph) to back up your assertions and opinions.
To obtain credible qualitative data from different perspectives, you are required to
conduct in-depth interviews with four interviewees: (i) two who are born and raised in
Singapore and (ii) two who have lived in Singapore for less than three years. Examine
their understanding and experiences of microaggression, within or outside of
Singapore, in order to add depth and detail to your analysis of the influence of social
and cultural factors relevant to microaggressions. For these interviews, you must refer
to one of the comics illustrated by Rachel Pang in Danao (2019) to elicit your
interviewees’ reactions and opinions.
(40 marks)

With reference to your literature review and analysis that form the body of your
report, summarise the key initiatives to building a discrimination-free community in
your report’s conclusion. This will include recommendations on how to create
awareness about microaggression and its impact, in addition to strategies to reduce the
display of microaggressions.
(30 marks)
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 3 of 6
Required readings


Danao, M. (2019, 1 Aug). S’pore artist uses comics to explain microaggressions &
racism,
absolutely
wins
the
internet.
Retrieved
from

S’pore Artist Uses Comics To Explain Microaggressions & Racism, Absolutely Wins The Internet

Toh, E. M. (2018, Jul 28). Race-based policies should stay, but beware dangers of
racial exclusiveness and ethnocentrism: Academics. Retrieved from
https://www.todayonline.com/singapore/race-based-policies-should-stay-bewaredangers-racial-exclusiveness-and-ethnocentrism
Student’s Notes
This ECA comprises one 3,000-word essay (excluding reference list and appendices) that is
worth 50% of the final mark for SSC263e Cross-Cultural Intelligence at the Workplace. Your
submission shall be marked holistically. The marks allocated for each part of the question are
a general guide to the relative importance of each part. Do note that up to 10% of your grade
may be deducted for poor language proficiency and/or incoherent structure and a further 5%
of your final grade will be deducted for exceeding the word limit. Please remember to
provide the word count, in-text citations as well as a list of references at the end of the essay.
This ECA helps to develop your cultural understanding and sensitivity to cultural differences
within and outside of Singapore. The research required for this ECA will fine-tune your
critical thinking and analytical skills as you review empirical literature in order to identify
and explain the dangers and impact of microaggressions.
To do well in this ECA, you must conduct a thorough literature review to discuss the
relevance of this topic to the roles that verbal and nonverbal cues play in intercultural
communication. You shall also distinguish between prejudice and discrimination as well as
discuss how ethnocentrism is relevant to microaggressions and barriers in intercultural
communication, following which you shall express credibly and fluently the social and
cultural factors that contribute toward microaggressions.
You are expected to review material beyond the scope of your core course content for the
purpose of turning in a decent paper on this topic. Excellent responses will include
comprehensive coverage of theory and concepts, on top of research from credible sources like
published books, journal articles, and established news sources (not the likes of Wikipedia
and also not blog information).
You are also required to gather interviewees’ opinions on illustrations depicting
microaggressions that are shared in Danao (2019). The content of these interviews shall be
interwoven seamlessly and coherently into your paper as you analyse the question and
propose strategies to reduce the likelihood of microaggressions.
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 4 of 6
The Interview Consent Forms (ICF) appended to this ECA question are required and have to
be completed by your interviewees. You must obtain consent from them in order for you to
use the interview data in your essay. Completed forms must be included as an Appendix with
your submission. A penalty of 10 marks will be applied to the final grade for incomplete,
invalid or non-submission of the ICFs. You may take photos (jpeg or gif formats) or scan the
signed ICFs as a pdf document and insert these files as an appendix in your word.doc
submission. The ICFs emailed as a separate document to your instructor will not be accepted.
All submissions shall be made via Turnitin.
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 5 of 6
SSC263e Cross-Cultural Intelligence at the Workplace
End-of-Course Assessment (Singapore University of Social Sciences)
Interview Consent Form
PARTICIPANT’S COPY
I (the ‘Subject’) hereby consent to being interviewed and audio-recorded for the Researcher’s
project on ___________________________________. I am ____* years of age. All data
from this research will be kept confidential. If I have any questions about the research or wish
to retract my participation, I may contact the Researcher at _____________ /
_____________________________@suss.edu.sg (tel./e-mail address).
Subject:
Parent/Guardian
if Subject is under age 18:
Researcher:
__________________
Name/Signature/Date
__________________
Name/Signature/Date
__________________
Name/Signature/Date
*Participants under the age of 18 should get a parent or legal guardian to sign this form.
SSC263e Cross-Cultural Intelligence at the Workplace
End-of-Course Assessment (Singapore University of Social Sciences)
Interview Consent Form
RESEARCHER’S COPY
I (the ‘Subject’) hereby consent to being interviewed and audio-recorded for the Researcher’s
project on ___________________________________. I am ____* years of age. All data
from this research will be kept confidential. If I have any questions about the research or wish
to retract my participation, I may contact the Researcher at _____________ /
_____________________________@suss.edu.sg (tel./e-mail address).
Subject:
Parent/Guardian
if Subject is under age 18:
Researcher:
__________________
Name/Signature/Date
__________________
Name/Signature/Date
__________________
Name/Signature/Date
*Participants under the age of 18 should get a parent or legal guardian to sign this form.
SSC263e Copyright © 2020 Singapore University of Social Sciences (SUSS)
ECA – January Semester 2020
Page 6 of 6
Course Development Team
Head of Programme
: Assoc Prof Kang Soon-Hock
Course Developer(s)
: Dr Michele Khoo
Technical Writer
: Gevin Leow, ETP
©
2020 Singapore University of Social Sciences. All rights reserved.
No part of this material may be reproduced in any form or by any means without
permission in writing from the Educational Technology & Production, Singapore
University of Social Sciences.
ISBN 978-981-47-7566-3
Educational Technology & Production
Singapore University of Social Sciences
463 Clementi Road
Singapore 599494
How to cite this Study Guide (APA):
Khoo, M. (2020). SSC263 Cross-cultural intelligence at the workplace (Study Guide).
Singapore: Singapore University of Social Sciences.
Release V1.4.0
Build S1.0.5, T1.5.21
Table of Contents
Table of Contents
Course Guide
1. Welcome…………………………………………………………………………………………………… CG-2
2. Course Description and Aims…………………………………………………………………. CG-3
3. Learning Outcomes…………………………………………………………………………………. CG-6
4. Learning Materials…………………………………………………………………………………… CG-8
5. Assessment Overview……………………………………………………………………………… CG-9
6. Course Schedule…………………………………………………………………………………….. CG-11
7. Learning Mode………………………………………………………………………………………. CG-12
Study Unit 1: The Centrality of Culture and Communication in
Our Globalised World
Learning Outcomes……………………………………………………………………………………. SU1-2
Overview……………………………………………………………………………………………………. SU1-4
Chapter 1: Introduction and Overview of Cross-Cultural Intelligence……….. SU1-5
Chapter 2: Communicating across Cultures……………………………………………… SU1-28
Summary………………………………………………………………………………………………….. SU1-71
Formative Assessment……………………………………………………………………………… SU1-72
References………………………………………………………………………………………………… SU1-87
i
Table of Contents
Study Unit 2: Becoming Culturally Competent in an Unfamiliar
Culture
Learning Outcomes……………………………………………………………………………………. SU2-2
Overview……………………………………………………………………………………………………. SU2-3
Chapter 1: Model of Communication…………………………………………………………. SU2-4
Chapter 2: Cultural Contact and Interfacing with Others: Dealing with
Culture Shock…………………………………………………………………………………………… SU2-34
Summary………………………………………………………………………………………………….. SU2-48
Formative Assessment……………………………………………………………………………… SU2-49
References………………………………………………………………………………………………… SU2-56
Study Unit 3: Being Culturally Intelligent in the Globalised
Workplace
Learning Outcomes……………………………………………………………………………………. SU3-2
Overview……………………………………………………………………………………………………. SU3-3
Chapter 1: Cultural Synergy and Communication Challenges in Virtual
Organisations……………………………………………………………………………………………… SU3-4
Chapter 2: Case Studies……………………………………………………………………………. SU3-16
Summary………………………………………………………………………………………………….. SU3-20
Formative Assessment……………………………………………………………………………… SU3-21
References………………………………………………………………………………………………… SU3-37
ii
List of Tables
List of Tables
Table 1.1 Impact of Globalisation…………………………………………………………………… SU1-5
Table 1.2 Component of Cultural Intelligence………………………………………………… SU1-6
Table 1.3 High versus Low Context Culture…………………………………………………. SU1-20
Table 1.4 Types of Face…………………………………………………………………………………. SU1-23
Table 1.5 Forms of Language………………………………………………………………………… SU1-30
Table 1.6 Phrases and their meanings…………………………………………………………… SU1-35
Table 1.7 Language is Rule-based…………………………………………………………………. SU1-39
Table 1.8 Four Categories of Distance…………………………………………………………… SU1-51
Table 1.9 Monochronic versus Polychronic…………………………………………………… SU1-53
Table 1.10 Two Types of Discrimination……………………………………………………….. SU1-62
Table 1.11 Prejudice and Discrimination……………………………………………………….. SU1-64
Table 2.1 Elements of Communication…………………………………………………………… SU2-5
Table 2.2 Conflict Management Style and Facework…………………………………….. SU2-21
Table 2.3 Conflict Management Styles and Stylistic Choices…………………………. SU2-23
Table 2.4 Productive versus Destructive Conflict………………………………………….. SU2-26
Table 2.5 Dealing with Conflicts…………………………………………………………………… SU2-27
Table 2.6 Individualistic versus Collectivistic Approach to Conflict……………… SU2-28
Table 2.7 Mediation versus Arbitration………………………………………………………… SU2-31
iii
List of Tables
Table 3.1 Benefits and Downside of Virtual Organisations…………………………….. SU3-7
Table 3.2 Managerial Style Across Culture……………………………………………………… SU3-9
Table 3.3 Cultural Dimension – Comparing Japan and U…
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