| July 24, 2015




Highly motivated professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems and build lasting relationships.


Accomplished Costumer Sales Leader with more than 8 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.


Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.




Consistently meets sales goals                                            Team building expertise

Strong organizational Skills                                                Exceptional time management skills

Excellent communication skills                                          Cash handling and management

Strong conflict resolution skills                                           Excellent planner and coordinator



Admissions/ Financial Aid Clerk

Miami Dade College- Doral, FL                                                                                                     11/2014- present

  • Files, answers phones, sorts incoming mail and delivers outgoing mail
  • Prepares and processes all necessary forms, including Request for Personnel Action, equipment requisitions and mileage reimbursements
  • Types correspondence and reports for the Department
  • Maintains files and supports the individual requisition
  • Assists with coordination of special events
  • Performs other duties as assigned


Costumer Sales Leader  
Bath and Body Works – Miami, FL 07/2012 – 07/2013

Oversaw sales forecasting, goal setting and performance reporting for all accounts, and manage



Lead a team to meet and exceed sales goals while Store Manager is absent

Built client relationships by acting as the liaison between the customer service and sales teams.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.



Human Resources Manager  
Lucero Foundation (Bolivia) – La Paz, Bolivia

12/2007 -02/2012

01/2008 – 01/2012
  • Analyzed and modified compensation benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Analyzed Compensation benefits and performance management systems and safety and  recreation programs

Coordinate legal matters related to human resources and labor laws.

Developed Company personnel policies, standard operating procedures and employee handbooks.


Supervisor “Team Leader”

Target – Miami, FL 09/2003 – 11/2007

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Organized weekly sales reports for the sales departament to track product success.

Tr2ained new employees by providing knowlege of specific store task and policies.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Priced merchandise, stocked shelves and took inventory of suplies.

Conducted store inventories once per quarter.







Miami Dade College – Doral, FL 2014-present

Major: Associate in Arts Degree in Business Adminsitration (2014)

Major:  Bachelor’s in Science in Supervision and Management





Associate in Arts: Computer Network Technician 2005-2007  
Florida Career College – Miami, FL  






Excellent communication and people skills, self starter, quick learner, reliable, and organized. Proficient in Windows 7, PowerPoint, Word, Excel.



eports To: Director of Financial Aid
Status: Review 6/19/2015
Job Description:
This position plans, assigns and supervises a moderate to large size clerical staff and performs responsible clerical duties for a major administrative department. Complex supervisory work involving advanced support to the administration in the delivery of financial aid services.
Duties & Responsibilities:
  • Supervises, guides, and trains full and part-time personnel, as well as student assistants, in the delivery of Financial Aid Services
  • Serves as Office Manager
  • Assists students and public in complex interpretation and explanation of college policy, procedures, state and federal rules
  • Supervises communications with students, faculty, staff and outside agencies, to include inquiries and customer service complaints
  • Meets with students, customers, or co-workers experiencing problems; works towards problem solving and customer satisfaction
  • Investigates and resolves students inquiries and complaints regarding the financial aid process
  • Maintains attendance and payroll records for employees
  • Assists with the management of the budget and the purchasing of office supplies
  • Assists in the preparation of training material and coordination of campus financial aid related events
  • Supervises record keeping procedure and processes including but not limited the electronic storage system and archived documents as required by Federal Regulations
  • Performs other duties as assigned
Minimum Requirements:
  • Associates of Arts degree in related field from regionally accredited institution and five (5) years of experience in responsible related clerical work including supervisory experience; or equivalent combination of experience and education
  • All educational degrees must be from a regionally accredited institution
  • Knowledge of the principles of office management, practices, procedures, equipment and
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Proficiency in Microsoft Office applications and excellent computer skills
  • Knowledge of business English, spelling, accounting, record keeping and organizational responsibilities
  • Possess excellent communication and customer service skills
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to plan, assign and supervise the work of subordinates
  • Ability to read and interpret documents such as safety rules, operating and maintenance
  • Ability to write routine reports and correspondence; Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to work with mathematical concepts such as probability and statistical inference, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations; Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to carry out supervisory responsibilities in accordance with the Colleges policies and applicable laws, including: interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, staff and user communities of diverse backgrounds and skill levels
  • Ability to work a flexible schedule that may include evening and weekend assignments


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