Quality and safety analysis

| April 29, 2015

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Visit a local fast-food restaurant, such as McDonald’s, Wendy’s or Taco Bell and order a meal. During your visit, perform a quality and safety analysis of the store including:

External store appearance Accuracy of order Cleanliness of the restaurant Employee appearance and friendliness Service speed and accuracy Food quality, temperature Apparent safety hazards (slippery floor, extension cords in walkways, unclean restrooms, unclean restaurant, unclean employees) Discuss your findings with your class.

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Research In Motion
The Penn Station case study

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Category: Human Resources Management (HRM)

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