Principles of Negotiations

| March 11, 2014

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Principles of Negotiations Discuss the application of the principle(s) of negotiation to a commonly encountered conflict within your work setting. (My work setting as an ER NURSE).
1. Provide a description of the conflict, including commonly observed inter professional behaviors and the usual outcomes of the conflict.
2. Imagine the same conflict as the leader who is managing the conflict to achieve a positive outcome. Identify at least three leadership competencies based on principles of negotiation. Describe your action plan for each identified competency to develop as a nurse leader.
Required reading before starting the paper. Read the criteria carefully before writing this paper.
My work setting: I work as a Staff Nurse at the University Hospital Emergency Center.[ER NURSE]
Review information and watch video about conflict management styles (MindTools
link)
MindTools. (n.d.). Conflict resolution: Resolving conflict rationally and effectively.
Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm
Module III: Communication and Collaboration
Introduction
Nurses understand the fundamentals of a good working relationship and historically, are successful in coordinating patient care even when there are conflicting methods of treatment and goals among healthcare providers. Acting as a member within a multidisciplinary team has allowed nurses to use their own professional skill to earn the distinction of being the most trusted profession. Although being the most trusted profession is a great honor, health care issues such as barriers that reduce access to healthcare and common medical errors challenge patient trust of all health professionals. In today’s health care environment the master’s prepared nurse is being called upon to step outside the established comfort zone of working as a leader /member within a multidisciplinary group and elevate their performance along with all healthcare providers to function as an inter-professional team.
Functioning as an inter-professional collaborative team moves beyond what is historically viewed as collaboration (i.e. through good group communication skills, agreement of common goals are reached so that each practitioner employs one’s own professional practice independently). In addition to goal agreement and good communication, collaboration requires creation and synergy among the professions. In this context, collaboration of an inter-professional team requires a deeper understanding of each profession’s skills, values, roles, and perceptions such that the combined professions produce a unique skill set which can design something completely new and better than when working as an independent professional within a multidisciplinary group (WHO, 2010). To achieve such heights requires the master’s prepared nurse to be knowledgeable and skilled in: a) group dynamics and group processes; b) maximizing nursing as well as other healthcare professions contributions to the healthcare team; and c) deploying collaborative and effective communication strategies that lead inter-professional teams to synergistically improve care outcomes and facilitate healthcare policy changes (AACN, 2011 and WHO, 2010). The purpose of this module is to reflect on your own current conflict management, communication, and team skills and to expand on these skills to meet the challenges that an inter-professional team leader/member faces in building a true 21st century healthcare system collaborative practice.
Module Objectives
At the end of this module, the learner will be able to:
1. Examine inter-professional collaboration competencies in relation to health care settings.
2. Apply principles of negotiation and structured communication tools that reduce miscommunication and conflict.
3. Synthesize various conflict management styles/strategies in certain situations that facilitate positive outcomes.
Required Reading
Patterson, K., Grenny, J., McMilliam, R. & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.
World Health Organization (WHO). (2010). Framework for action on interprofessional education & collaborative practice. Geneva: World Health Organization. Retrieved from http://www.who.int/hrh/resources/framework_action/en/
After completing the reading assignments:
Review information and watch video about conflict management styles (MindTools link)
MindTools. (n.d.). Conflict resolution: Resolving conflict rationally and effectively.
Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm
Assess your conflict management style
http://www.ncsu.edu/grad/preparing-future-leaders/docs/conflict-management-stylesquiz.Pdf
Review TeamSTEPPS? Essentials Course classroom slides.
U.S. Department of Health & Human Services Agency for Healthcare Research and
Quality (n.d.) TeamSTEPPS? Essentials Course Classroom Slides. Retrieved
from
http://www.ahrq.gov/teamsteppstools/instructor/essentials/slessentials.htm
Select and view two TeamSTEPPS? video vignettes
Health.mil (n.d.). Patient Safety Program: TeamSTEPPS? Video Vignettes. Military
Health System U.S. Department of Defense. Retrieved from
http://health.mil/dodpatientsafety/ProductsandServices/TeamSTEPPS/TSVideo
s.aspx?MediaID=0c6154b3-4a5f-4e05-ab28-95ea26503b69
Grading Rubric
Provides a concise, informative, and illustrative discussion that clearly addresses the selected topic.
Reflects integration of the assigned readings and other resources using more than 4 references.
Identifies at least three leadership competencies. Describes your action plan for each identified competency to develop as a nurse leader. Supports views with assigned readings from this module.
Uses correct grammar, spelling, and follows APA format with only a few errors and appropriately credits and references sources. Adheres to word limit.
Leadership Competencies
References
American Association of Colleges of Nursing (2011). The essentials of master’s education in nursing. Washington, D.C., American Association of Colleges of Nursing. Retrieved from http://www.aacn.nche.edu/education-resources/MastersEssentials11.pdf
World Health Organization (WHO). (2010). Framework for action on interprofessional education & collaborative practice. Geneva: World Health Organization. Retrieved from http://www.who.int/hrh/resources/framework_action/en/
DO NOT COPY STATEMENTS AS YOUR OWN WORK;. PROVIDE REFERENCE AFTER A STATEMENT. PLEASE PROVIDE REFERENCES EXACTLY AS IN THE SAMPLE OF APA FORMAT PAPER BELOW.
Please cite your sources according to the APA sample paper below. Please show clearly where your citation begins and where it ends also. It is highly recommended to paraphrase your source and give credit to the author�??s idea. Do not commit plagiarism by paraphrasing an author’s idea without any reference. Do not end a paragraph with a citation without your comment in your own word. Please follow the style of APA format below to write this paper.
Hold down your CTRL key while clicking on the link to open the & sample APA paper;
https://owl.english.purdue.edu/media/pdf/20090212013008_560.pdf
https://owl.english.purdue.edu/media/pdf/20100217020347_922.pdf
http://library.flcc.edu/APA_example.pdf
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