Monitoring Productivity Standards and Staff Levels – ROI

| May 25, 2015

The Director of HIM has been receiving calls from customers concerning late response to the ROI requests. You are the supervisor who has been tasked to investigate the problem.


  1. Using the raw data below on the number of requests completed by each specialist for a month, compile the data utilizing a quality improvement tool (bar graph, line chart etc) that you feel best represents the data for the Director.
  2. Create a workflow chart of the ROI function using your knowledge of Release of Information in an acute care hospital.
  3. Analyze your ROI workflow and identify where problems might occur that would impact productivity and suggest how these might be avoided or minimized.

Productivity Report

Release of Information Standard: 20 requests per day

ROI Specialist Week 1 Week 2 Week 3 Week 4
1 90 100 95 100
2 100 105 105 95
3 70 75 90 85
4 85 85 90 100


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