Lean Six Sigma Process Improvement

| April 1, 2014

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*this module is a Lean Six Sigma Process Improvement and the coursework consists of a case study problem situation and has a
word limit of 3000 maximum.
*(the case study will be uploaded with extra useful items to help you during the coursework).
*In this coursework you should read the case study uploaded and apply the Lean Six Sigma DMAIC Methodology to the Riverside Hospital Case Study and write a report detailing each stage of the project you select for improvement.
In particular you should:
1- Define the problem:
*Select a suitable project for improvement;
*Make a business case for your selected project;
*Write a project problem statement;
*Write an objective statement(s);
*Draw a SIPOC map;
*Conduct a Pareto analysis
*Apply Y = F (X) + E to your problem (identify your desired output and independent variables).
*Identify variables that are Critical to quality for the patient;
*Identify variables that are Critical to quality for the caterers.
*Map the value stream for your selected problem;
*Build a House of Quality
*Calculate the food delivery cycle time;
*Calculate DPMO and hence Sigma level for the hospital meals process;
*Draw appropriate run charts and / or process control charts;
*Identify value and non-value added process steps;
*Draw a cause and effect diagram to identify potential causes to your problem.
*Use Why-Why and How-How analysis;
*Using appropriate data construct a Scatter Diagram and investigate any possible correlations;
*Redraw the improved value-stream for the food delivery process;
*Calculate the new cycle time and savings;
*Suggest further improvements to the processes that could help improve the problem situation even more.
*Identify measures that you can take to ensure that the potential improvements recognised are achieved in reality and those improvements maintained.
6-This is a REPORT – it should be concise, structured into separate numbered sections; any descriptions used should be brief.
*Title page
*Contents page
*Executive Summary – think of this like an abstract (summing up your report). This should give a brief summary or overview of your report, including its conclusions.
7-Introduction – briefly discuss what the report is about – set it into context. Why is it important or significant?
*Method – this section concerns the DMAIC.
*Present your results
*Discuss your results
8-Conclusions – summarise your key points
9-Recommendation – list of suggestions for action to resolve problems
10-No References required unless necessary
11-Appendices – if appropriate. Number each item and include in the contents page.
*(please it’s important to see the files uploaded and email me if you need any thing and this is a final year module and it worth 50% of the overall marks).
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