IT Infrastructure Reflect on the three competencies of this course in a minimum of 500 words each. Consider how they might directly apply to your life and

IT Infrastructure Reflect on the three competencies of this course in a minimum of 500 words each.

Consider how they might directly apply to your life and work environment when answering the questions below.  

Competency 1:

By analyzing a company’s network diagrams, a student will be able to identify the current IT infrastructure, IT standards, and IT protocols and then identify potential technology improvements to increase business performance and create a report to senior management justifying the need for the technology improvement. 

Competency 2: 

By analyzing network diagrams of a company, a student will be able to create a summary of risks to the current IT structure, recommendations for mitigating the risks, recommendations for IT infrastructure improvements, and a system management plan detailing the addition of an ERP, CRM, or SCM system. 

Competency 3: 

By utilizing concepts taught throughout the course and network diagrams, students will create an e-commerce proposal and implementation plan and an IT infrastructure improvement proposal and presentation. 

Reflect on the following questions in a minimum of 500 words.

Question #1:

Can you think of a situation in which you identified an improvement at work but needed to convince senior management through a report? Can you provide an example, either within your work environment or in society at large, when you analyzed a network diagram and identified risks to a process or system? How could you utilize implementation plans or improvement proposals at work? 

Question #2:

What specific assignments or learning activities from this course did you find particularly beneficial? What do you feel could have improved or added to your learning experience in this course?  

Submit your reflection. Copyright 2021 by University of Phoenix. All rights reserved.

CMGTCB/554: IT Infrastructure
Course Information
Description
This course focuses on the managerial level of knowledge and terminology for telecommunications and computer
networks. This course covers the concepts and application of the Internet, server and storage architectures, and
regulatory considerations.

Credits
3

Competency Statements and Learning Objectives

Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

By examining a company’s
network diagrams, a student
identifies the current IT
infrastructure, IT standards,
and IT protocols and then
identifies potential technology
improvements to increase
business performance and
creates a report to senior
management justifying the
need for the technology
improvement.

Competency 1 –
Comprehend how to
build an environment that
blends
telecommunications and
computer networks.

Learning Objective 1 – Justify
the role of information
technology in the business
environment.
Learning Objective 2 – Identify
the IT manager’s role with
information systems and
information technology
decisions for a business.
Learning Objective 3 –
Distinguish the role of IT
Infrastructure in business
performance improvement.
Learning Objective 4 –
Compare the roles of network
models in an enterprise IT
Infrastructure.
Learning Objective 5 – Explain
how protocols support accurate
and timely network
communications.
Learning Objective 6 –
Summarize voice, video, and
data communications and
network standards.
Learning Objective 7 –
Recommend communication
and collaboration tools for a
business.

Competency 1 –

Competency
Assessment

ABC/123 Syllabus Page 2 of 5

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Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

By analyzing network
diagrams of a company, a
student authors a summary of
risks to the current IT
structure, recommendations
for mitigating the risks,
recommendations for IT
infrastructure improvements,
and a system management
plan detailing the addition of
an Enterprise Resource
Planning (ERP), Customer
Relationship Management
(CRM), or Supply Chain
Management (SCM) system.

Competency 2 –
Incorporate foundational
architectures into IT.

Learning Objective 8 –
Classify the enterprise networks
used in a global business
environment.
Learning Objective 9 –
Illustrate the networking
technologies used in a global
business environment.
Learning Objective 10 –
Analyze the components of
network risk assessment and
mitigation.
Learning Objective 11 –
Explain how software
applications utilize the IT
Infrastructure.
Learning Objective 12 –
Analyze the role of ERP, CRM,
SCM, and big data analytic
systems.
Learning Objective 13 –
Describe data management
concerns in the context of
regulatory considerations,
ethical responsibility, and
business performance.
Learning Objective 14 –
Construct an organizational
systems management plan
incorporating current trends and
security concerns.

Competency 2 –

Competency
Assessment

By utilizing concepts taught
throughout the course, a
student examines integration
of e-commerce components
into an IT system and security
risks through the writing of an
e-commerce
proposal/implementation plan,
an IT system security plan,
and Request for Proposal
(RFP) presentation.

Competency 3 –
Classify applicable
regulatory considerations
for your organization.

Learning Objective 15 –
Distinguish the role of IT
Infrastructure in supporting e-
commerce and e-business.
Learning Objective 16 –
Analyze how IT Infrastructure
facilitates mobile computing.
Learning Objective 17 –
Evaluate the influence of social
networking on business and IT
Infrastructure.
Learning Objective 18 –
Develop a plan to secure the IT
infrastructure.
Learning Objective 19 –
Recommend IT metrics that can
be used to increase efficiency
and effectiveness of IT
operations.

Competency 3 –

Competency
Assessment

ABC/123 Syllabus Page 3 of 5

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

Learning Objective 20 –
Assess the impact of current
trends in technology on IT
infrastructure.

Materials
Textbook
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson
Education. ISBN: 978-0-13-519179-8. 

Course Overview

Competency Activities Assessment

Competency 1 –
Blended
Telecommunications and
Computer Network
Environments

Overview, Assignment Information, Assessment Rubric

Learning Resources – IT Infrastructure in the Global Business
Environment

• Ch. 1: Information Systems in Global Business Today,
from Management Information Systems: Managing the
Digital Firm

• Ch. 2: Global E-business and Collaboration, Sections 2.1
and 2.2

• Ch. 3: Information Systems, Organizations, and
Strategy, Sections 3.1, 3.2

• Ch. 1 Video Exercise: The Importance of MIS

Learning Resources – Telecommunications Concepts

• Ch. 7: Telecommunications, the Internet, and Wireless
Technology

• The OSI model vs. the TCP/IP model
• Walking through OSI and TCP/IP
• Networking Foundations: Networking Basics
• Business Collaboration in the Modern Workplace
• Ch. 7 Video Exercise: Telecommunications, the Internet,

and Wireless Technologies
• Ch. 7 Video Case 1: Telepresence

Competency 1 –
Reflection

Competency 1 –
Assessment

Competency 2 –
Incorporating
Foundational
Architectures

Overview, Assignment Information, Assessment Rubric

Learning Resources – Enterprise Networks

• Ch. 5: IT Infrastructure and Emerging Technologies,
Sections 5.1 and 5.2

• Ch. 8: Securing Information Systems, Section 8.3
• Ch. 14: Managing Projects, Sections 14.2, 14.3, and

14.4
• Chapter 15: Managing Global Systems Network Types
• Network Design
• Risk Assessment

Competency 2 –
Reflection

Competency 2 –
Assessment

ABC/123 Syllabus Page 4 of 5

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Competency Activities Assessment

• Quantitative Risk Assessment
• Risk Management
• Ch. 5 Simulation: Hardware, Software, and Mobile

Systems

Learning Resources – Enterprise Information Systems, Data
Management, and Applications

• Ch. 4: Ethical and Social Issues in Information Systems,
Sections 4.1 and 4.2

• Ch. 6: Foundations of Business Intelligence: Databases
and Information Management, Sections 6.3 and 6.4

• Ch. 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications

• Ch. 4 Video Exercise: Ethical and Social Issues in
Information Systems

• Ch. 6 Video Case 2: Brooks Brothers
• Ch. 9 Video Exercise: Achieving Operational Excellence

and Customer Intimacy
• Ch. 9 Video Case: Evolution Homecare

Competency 3 –
Classifying Regulatory
Considerations

Overview, Assignment Information, Assessment Rubric

Learning Resources – Mobile Computing, Social Networks, and
E-Commerce

• Ch. 2: Global E-business and Collaboration, Section 2.3
• Ch. 5: IT Infrastructure and Emerging Technologies,

Sections 5.5 and Case Study BYOD: Business
Opportunity or Big Headache?

• Ch. 10: E-Commerce: Digital Markets, Digital Goods.
• Ch. 13: Building Information Systems, Section 13.5
• Writing a Proposal (Optional)
• Ch. 10 Video Case 1: Walmart V. Amazon
• Ch. 10 Video Exercise: Social Media Information

Systems
• Ch. 10 Video Case 2: Groupon

Learning Resources – IT Metrics, Security, and Technology
Trends

• Ch. 5: IT Infrastructure and Emerging Technologies,
Sections 5.3 and 5.4

• Ch. 8: Securing Information Systems, Sections 8.1, 8.2,
and 8.4

• PowerPoint 2016 Essential Training
• Software Metrics in Action
• Adding and formatting video from your computer and

YouTube (Optional)
• Working with Video Clips (Optional)
• Adding and Working with Audio Files (Optional)
• Adding Speaker Notes (Optional)
• Ch. 5 Video Case 3: Netflix
• Ch. 8 Video Exercise: Information Security Management
• Ch. 8 Video Case 2: Cyberespionage
• Ch. 8 Simulation: Information Security Management

Competency 3–
Reflection

Competency 3 –
Assessment

ABC/123 Syllabus Page 5 of 5

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Activities Assessment

Competency 1, 2, & 3 Final Course
Reflection

Course Information
Description
Credits
Competency Statements and Learning Objectives
Materials
Textbook

Course Overview

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