Importance of Empowerment in Customer Service Management

| February 9, 2014

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For this assignment please include and text citation as well. The rest is in the uploaded file. Individual Assignment 2 This assignment is worth 15% of the final mark of this course. Pay special attention to the rules and deadline. Have a look at the rubric below for guidance. Write an article that carries the title ‘The importance of Empowerment in Customer Service Management’. As the title suggests, the article will discuss the importance of empowering employees in order to deal with external customers and satisfy them. 1- You must use Harvard style of referencing and avoid plagiarism by making proper citations, and using your own paraphrasing. 2- You must NOT exceed 7 A4 pages including the cover page (if you must use one) and the references page. 3- You must use Times New Roman font size 12. Use 1.5 spacing. 4- I don’t mind you using websites for information and reference, but remember that the Internet today is full of clutter and I strongly urge you to rely more on papers published in reputable journals. 5- You MUST submit (upload) through Turnitin NOT by email. Only MS Word file will be accepted. 6- Please depend on yourselves to complete the assignment. 7- The strict deadline is on Thursday 14th April at 11pm. Any assignment submitted later than this date will automatically lose 7 marks. No excuses will be accommodated. First submission will be considered final. Good Luck See page below Rubric for this Assessments- Guidelines Marking Criteria Criteria fail – Acceptable Good Very Good Excellent Knowledge of the topic Demonstrates limited Knowledge of the topic Demonstrates some Knowledge of the topic Demonstrates considerable Knowledge of the topic Demonstrates thorough and insightful Knowledge of the topic Communication of information and ideas Communicates information and ideas with limited clarity Communicates information and ideas with some clarity Communicates information and ideas with considerable clarity Communicates information and ideas with a high degree of clarity and with confidence Use of references The use of limited and weak references The use of internet references and one article from journals The use of a few articles from good journals The use of a large number of articles from good journals (more than 5) as well as using other resources from the internet or even collecting data from a local company Spelling, grammar, and referencing/Citations Several errors A few errors Very few errors No errors Adhering to the rules set in the assignment Breaching some rules –could lead to failure Partly adhering to the rules Mostly adhering to the rules Completely adhering to the rules
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Importance of Empowerment in Customer Service Management
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