Healthcare homework help

| January 10, 2016

Donaghue, Erin. 2007. Communication now part of the cure: Movement has begun to help doctors listen and patients understand. USA Today, July 25:7D.

This article outlines the problems that sick people have in communicating with medical professionals. Whether it is confusing medical jargon or doctors who don’t listen, patients see good communication as a part of good patient care. Due to the efforts of patient advocates patients can access data that rates a hospital’s quality of care, including the quality of their communication. A government website (hospitalcompare.hhs.gov) houses the results of a nationally standardized patient satisfaction survey.
Instructions:
Go to www.hospitalcompare.hhs.gov.
Enter your ZIP code to see a list of hospitals in your area.
Click on a hospital’s name.
The first thing you should see is results of the survey along with percentages for this hospital, the state average, and the national average. For example, the item “Patients who reported that their nurses ‘Always’ communicated well” will have percentages next to it.
Respond to the following questions for 2 hospitals of your choice:
What percentage of patients reported that their nurses “Always” communicated well for your hospitals?
What do you think communicating well consists of?
How do the hospitals’ percentage compare to the state and national average and to each other?
Do you think the hospitals are pleased with that percentage?
What percentage of patients reported that their doctors “Always” communicated well?
Did the patients think that nurses or doctors communicated better?
How do the hospitals’ percentage compare to the state and national average and to each other?
Do you think the hospitals are pleased with that percentage?

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