Enterprise Models Reflect on the three competencies of this course in a minimum of 500 words. Consider how they might directly apply to your life and work

Enterprise Models Reflect on the three competencies of this course in a minimum of 500 words. Consider how they might directly apply to your life and work environment when answering the questions below. 

Competency 1:

Use metrics for supporting business decisions.

Competency 2: 

Differentiate between SCM, CRM, and ERP and their uses.

Competency 3: ​​​​​​​

Use enterprise models to analyze, understand, and solve business problems and security threats.

Reflect on the following questions in a minimum of 500 words.

Question #1:

How could you utilize metrics such as KPIs within your own organization to help determine how well one part of your organization is performing? Think of a situation in which your organization lost out on an opportunity because it did not utilize a SCM or CRM. Provide an example, either within your work environment or in society at large, of when a security threat had an impact by accessing private data or attempting to access private data.  

Question #2:

What specific assignments or learning activities from this course did you find particularly beneficial? What do you feel could have improved or added to your learning experience in this course? Copyright 2021 by University of Phoenix. All rights reserved.

CMGTCB/556: Enterprise Models
Course Information
Description
This course introduces organizational managerial support systems and the use of metrics in strategic business decisions.
Strategies for the use of a supply chain management (SCM) system with a focus on the software selection and
implementation are evaluated. Additionally, the role and benefits of a customer relationship management (CRM) system is
examined with a comparison of enterprise resource planning (ERP) benefits to the business process. The skills developed
in this course ensure that students have a strong foundation and background of successfully integrating all three
strategies within an organization.

Credits
3

Competency Statements and Learning Objectives

Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

You will research different
management support system
(MSS) processes and create
a leadership presentation on
how an MSS will help the
organization gain a
competitive advantage
through improved business
decisions. You’ll create a
presentation on applying
CSFs and metrics, such as
KPIs, to the IT department
and explain how CSFs and
KPIs can help the department
and organization assess its
performance and make better
business decisions.

Competency 1 – Use
metrics for supporting
business decisions.

Learning Objective 1 –
Describe the different types
of managerial support
systems (MSS) used in
managerial decisions.

Learning Objective 2 –
Compare each MSS’s
potential to increase
effectiveness in an
organization.

Learning Objective 3 –
Discuss the importance of
decision-making for
managers at three different
managerial levels within an
organization using the
decision characteristics.

Learning Objective 4 –
Discuss the impact the
evolution of data,
information, business
intelligence, and knowledge
have on organizations.

Learning Objective 5 –
Summarize when a
business should use

Competency 1 –
Competency
Assessment

CMGTCB/556 Syllabus Page 2 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

metrics to measure
strategic initiatives to
achieve success.

Learning Objective 6 –
Apply an IT metrics
effectiveness and efficiency
strategy to an IT
department.

You will research at least
three SCM and CRM software
packages, compare the major
elements and aspects, and
then recommend one SCM
and one CRM software
package based on the needs
of a specific organization.

Competency 2 –
Differentiate between
SCM, CRM, and ERP
and their uses.

Learning Objective 7 –
Summarize the four supply
chain drivers.

Learning Objective 8 –
Identify a strategy for
evaluating success of
supply chain management
(SCM) in an organization.

Learning Objective 9 –
Compare SCM system
software packages,
including their advantages
and disadvantages for an
organization.

Learning Objective 10 –
Define the role of CRM in
supporting business
operations.

Learning Objective 11 –
Discuss the benefits and
challenges of CRM in an
organization.

Learning Objective 12 –
Summarize the best
practices of successful
CRM system
implementations.

Learning Objective 13 –
Compare several CRM
system software packages,
including their advantages
and disadvantages.

Competency 2 –
Competency
Assessment

You will compare three
different ERP software
packages for a specific
organization and share their
conclusion comparison table
that contrasts the major
features of the software
packages and in a
presentation that also
describes how they can be
used to solve business

Competency 3 – Use
enterprise models to
analyze, understand, and
solve business problems
and security threats.

Learning Objective 14 –
Explore the benefits of
enterprise resource
planning (ERP) to business
processes in an
organization.

Learning Objective 15 –
Compare several ERP
system software packages,
including their advantages

Competency 3 –
Competency
Assessment

CMGTCB/556 Syllabus Page 3 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO)
Where you will

demonstrate your
learning:

problems. You’ll examine the
importance of protecting data
kept in SCM, CRM, and ERP
systems and ways to limit
security threats to their SCM,
CRM, and ERP systems.

and disadvantages for an
organization.

Learning Objective 16 –
Formulate the business
value of integrating SCM
and CRM with ERP in an
organization.

Learning Objective 17 –
Analyze security threats
that could be harmful to
SCM, CRM, ERP systems,
and the management
functions they support in an
organization.

Learning Objective 18 –
Examine the influence of
the Internet on businesses,
focusing on SCM, CRM,
and ERP in an organization.

Materials
Textbook
Baltzan, P. (2017). Business driven technology (7th ed.). McGraw-Hill/Irwin.  

Course Overview

Competency Activities Assessment

Competency 1 –
Metrics to Support
Business Decisions

Overview, Assignment Information, Assessment Rubric

Learning Resources – Managerial Support Systems
(MSS) and Decision Making

• Read – Business Driven Technology: Chapter
1, Chapter 2, and Chapter 9

• Watch – Building an IT Strategic Plan by Jason
Edleman

• Watch – Implementing Your IT Strategy by
Peter High

Learning Resources – The Use of Metrics in Business
Decisions

• Read – Business Driven Technology: Chapter
3, Chapter 4, and Business Plug-In B2:
Business Process

• Watch – Measuring IT performance from
Creating Your IT Strategy by Peter High in the
Redefining the IT Role section

Competency 1 – Reflection

Competency 1 –Assessment

CMGTCB/556 Syllabus Page 4 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency 2 – SCM,
CRM, and ERP
Differences

Overview, Assignment Information, Assessment Rubric

Learning Resources – Supply Chain Management
(SCM)

• Read – Business Driven Technology: Chapter
10 and Business Plug-In B8: Operations
Management

• Watch – Supply Chain Foundations by Eddie
Davila

Learning Resources – Customer Relationship
Management (CRM)

• Read – Business Driven Technology: Chapter
11

• Read – CRM Implementation: 6 Steps for a
Winning Strategy

• Read -The Crucial Points of CRM
Implementation

• Watch – Keeping on Top of Customer
Relationship Management (CRM) in the course
Building Your Marketing Technology Stack by
David Booth in the Leveraging the Back-Office
Layer section

• Watch – Customer Relationship Management
Software in the course Sales Performance
Measurement and Reporting by Dean Karrel in
the Measuring Metrics section

Competency 2 – Reflection

Competency 2 –Assessment

Competency 3 –
Enterprise Models to
Support Business

Overview, Assignment Information, Assessment Rubric

Learning Resources – Enterprise Resource Planning

• Read – Business Driven Technology: Chapter
12 and Business Plug-In B4: MIS
Infrastructures

• Watch – Enterprise Resource Planning (ERP)
in the course Inventory Management
Foundations by Steven Brown in the Inventory
Control Systems section

• Watch – System vs. Enterprise Architecture in
the course Software Architecture Foundations
by Allen Holub in the Categories of Architecture
section

Learning Resources – Enterprise Data and Process
Security

• Read – Business Driven Technology: Chapter 5
and Business Plug-In B6: Information Security

• Watch – Introduction to Information Security by
Keith Watson

• Watch – Implementing an Information Security
Program by Kip Boyle

Competency 3– Reflection

Competency 3 –Assessment

Competency 1, 2, & 3 Final Course Reflection

Course Information
Description
Credits
Competency Statements and Learning Objectives
Materials
Textbook

Course Overview

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