Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys

| February 3, 2020

Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? You may also provide an example of when something was changed, modified or put in place as a result of CAHPS data. You may also explore the Medicare Website and compare multiple hospitals to look at data. 

 https://www.ahrq.gov/cahps/about-cahps/index.html 

 https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS 

Length: 2 and a half pages

Rubric attached: must follow

NURS 4347 Module C HCAHPS/CAHPS Assignment Rubric

Criteria Exemplary Proficient Competent Substantial Areas for Improvement

Unsatisfactory Comments/Feedback

Content

Information in the posting is accurate, relevant to the assigned topic/question, and demonstrates student learning.

Content exceeds objectives with appropriate length of more than two pages but no longer than 4 pages excluding title page and references

Content meets objective(s) with appropriate length requirement of at least 2 pages and no more than 4 pages excluding title page and references.

Content minimally meets objective(s) and length of assignment is not appropriate in length (less than two pages) or more than 4 pages excluding references and title page.

Content minimally meets objective(s) or length of assignment is not appropriate in length (less than 2 pages).

Content posted poorly meets objective(s) or

length of assignment is not appropriate in length (less than 2 pages).

11 points 10 points 9 points 8 points 0 points Detailed discussion

of how the company was selected to conduct patient surveys

Discussed how the company was selected to conduct patient surveys

Limited discussion Identifying company selected to conduct patient surveys

Identified company selected to conduct patient surveys

Did not identify company selected to conduct patient surveys

11 points 9 points 7 points 6 points 0 points Detailed discussion

determining how patients are selected to receive a survey or if all patients receive a survey and how

Discussed how patients are selected to receive a survey or if all patients receive a survey and how surveys are sent to patients

Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients

Determined how patients are selected to complete a survey and how surveys are sent to patients

Did not discuss how patients are selected to complete a survey or how surveys are sent to patients

surveys are sent to patients

11 points 9 points 7 points 6 points 0 points Detailed discussion

of what the facility does with the data collected and how data is reported to staff

Discussion of what the facility does with data collected and how data is reported to staff

Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients

No discussion of what the facility does with the data collected or how data is reported to the staff

No discussion of what the facility does with the data collected or how data is reported to the staff

11 points 9 points 7 points 6 points 0 points Provided more

than one example of something changed or modified as result of CAHPS/HCAHPS data

Provide one example of something changed or modified as result of CAHPS/HCAHPS data

Example poorly describes something changed as a result of CAHPS/HCAHPS data

Example not appropriate as something modified as result of CAHPS/HCAHPS data

No example of something changed or modified as result of CAHPS/HCAHPS data

11 points 9 points 7 points 6 points 0 points

Evidence

Ideas are supported by student conducted research using the required number scholarly sources

Utilized more than assigned number of sources, and all sources are current (within 5 years), peer-reviewed and scholarly (three or more sources used).

Utilized assigned number of sources (at least two); all sources are current (within 5 years), peer-reviewed and scholarly.

Utilized assigned number of sources (at least two; some sources are not current (within 5 years) peer- reviewed.

Did not use assigned number of sources <or> Some sources are not peer reviewed <or>

Did not use assigned number of sources <and> No sources are peer reviewed <or>

(at least two). References are current (within 5 years).

(View scholarly writing tab for definition of peer reviewed sources)

Some sources are not current (within 5 years)

No sources are current (within 5 years) <or> No sources used in assignment (zero points)

15 points 13 points 11 points 10 points 0 points Scholarly Presentation

No errors. No more than three errors.

No more than six errors

No more than nine errors

Ten or more errors

15 points 13 points 11 points 9 points 0 points APA

No Errors No more than two

errors No more than four errors

No more than six errors

Seven or more errors

15 points 13 points 11 points 9 points 0 points Plagiarism: Any student who plagiarizes any portion of the assignment may receive a grade of zero on the assignment.

LATE ASSIGNMENTS: Unless prior faculty notification and negotiation of an extended deadline, ten points will be deducted per day if submitted late. Assignment will not be accepted if submitted more than 3 days late and assigned grade will be 0 (zero).

Get a 5 % discount on an order above $ 150
Use the following coupon code :
2020Discount
Employment Strategy
The needs of school age child between 5-12 years old

Category: Completed Assignments

Our Services:
Order a customized paper today!
Open chat
Hello, we are here to help with your assignments
Powered by