COM 425 Colorado State University Conflict Resolution Case Study Discussion Read the following case study and then answer the questions below:
Case Study: Two employees, Brian and Jon, have come to you because of clashing work habits. Both work in the same enclosed office, and there are no other spaces available where either could be shifted. Brian likes to work with the door open, but Jon likes the door closed. Brian tends to shift tasks frequently, talking on his cell phone or speaking to people going by, while Jon prefers to do one task at a time. Jon tends to talk to himself as he is working. Jon also likes to put large post-it notes on the wall to visualize what he is working on, while Brian works primarily on his computer. Brian likes to spread a number of different items out to refer to as he is working and tends to leave them on the ground and all around his desk until he is finished. Both are claiming that each other’s work habits are preventing each other from working to full capacity.
First, identify the issues that the conflicting parties should discuss.
Also, explain fractionation, framing, reframing, and common ground.
Write out at least four sets of statements that demonstrate fractionation, framing, reframing, and common ground; be sure to have balance, offering one example of each one for each party (total of eight).
Then imagine yourself as a mediator and write an opening statement for the case provided. Identify the issues that the conflicting parties should discuss. Draft an agreement using the format, “X agrees to this and Y agrees to that.” Strive for balance as much as possible and apply terms and concepts from the chapter readings to back up your analysis.
Provide justifications, in the form of research, for your decisions and include references to 3-4 credible sources outside of the course and its required readings/media. Consider searching for these sources in the CSU-Global Library. Your paper should be 2-3 pages in length, well-written, and formatted according to CSU-Global Guide to Writing and APA Requirements (Links to an external site.).
Pull from readings from the week:
Chapters 10 & 11 in Managing Conflict through Communication
Arvanitis, A., & Karampatzos, A. (2013). Negotiation as an intersubjective process: Creating and validating claim-rights. Philosophical Psychology, 26(1), 89-108.
Zartman, W. I. (2008). Introduction: Bias, prenegotiation, and leverage in mediation. International Negotiation, 13(3), 305-310.