Change and Culture Case Study II

| February 24, 2015
Six months after the merger described in Change and Culture Case Study I, the new administration initiated a significant reduction in force. A decision was made to redesign patient care delivery. The administration’s first job redesign recommendation was that of a Universal Worker. The Universal Worker would deliver many support services. Aware that this model often failed when implemented in other organizations, your administrator charged you with making redesign work this time. a) How would you begin the process of job redesign? Do not consider only the universal worker. b) What work processes and performance expectations must be considered once the design is completed? c) Based on the article by Peter Senge, (Readings on Case Study I), what steps and structures will you put in place to make the organization a true learning organization, and thereby encourage workers and managers to adapt and excel in spite of the changes? d) How can you plan and control the intra-organizational and inter-organizational communications that must occur to implement the job design changes? e) How can management ensure individual job satisfaction for this position? Provide your answer in a 1,750 – 2,100-word paper with 8 references. ORGANIZATION/DEVELOPMENT: The introduction provides sufficient background on the topic and previews major points. The conclusion is logical, flows, and reviews the major points. The information is presented in a readable and understandable manner. Utilized 8 References and follows APA guidelines for format. The paper is laid out with effective use of headings, font styles, and white space.

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