RSSCategory: Communications

crossed transactions

| December 11, 2015

  “Crossed Transactions” occur when: We mismanage our interactions with others’ personality styles We fail to listen correctly We play different “psychological tapes” when communicating We incorrectly interpret a person’s “triggers”   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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stability

| December 11, 2015

  Our ability to display Emotional Resilience depends upon oases known as “stability zones”. Which of the following is not a stability zone? Ideas Places People Memories   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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effective communication

| December 11, 2015

  I am a salesperson. I need a psychology that will help me communicate effectively with my clients and / or prospects and to “enter their world”. What would you suggest? Cognitive Behavioural Therapy Neuro Linguistic Programming Transactional Analysis None of the above   Get a 5 % discount on an order above $ 150 […]

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theories

| December 11, 2015

  Understanding the theory behind “Adult, Child, Parent” tapes is particularly useful for managers that need to: Delegate Offer Feedback Set Goals Appoint Staff   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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habits

| December 11, 2015

  “Catastrophising” is a term used by which branch of psychology to describe the habit of predicting the worst potential outcome in any given situation? NLP TA CBT Freudian Theory   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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principles of Cognitive Behavioural Therapy

| December 11, 2015

  One of the key principles of Cognitive Behavioural Therapy is that: Events don’t cause our feelings. It is our interpretation of events and the way we react to them that determines their impact. People are basically all the same – if we choose certain modes of behaviour, we’re bound to improve our relations. Our […]

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work psychology

| December 11, 2015

  The psychological “game” that invites us to “play” the parts of “Victim, Persecutor” and “Rescuer” can be played with as few as: 2 people 3 people 4 people Can only be played by different hierarchies   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 […]

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workplace psychologies

| December 11, 2015

  When caught in a “Drama Triangle” the simplest method to remove yourself is: The active response The negative response The passive response The positive response   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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sale services

| December 11, 2015

  Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service. True False   Get a 5 % discount on an order above $ 150 Use the following coupon code : PRM2016 Order Now

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views

| December 11, 2015

  Which of the following statements most closely reflects your own view? I need to change my personality to match that of the customer I am never a ‘stressed-out’ customer, so why should I put up with difficult behaviour from customers? The customer has a perfect right to be rude if necessary In any given […]

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