BUSINESS OPERATIONS AND SYSTEMS

| March 29, 2014

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Part 1
Outline the essential components for effective business operations management for Aldi Supermarket (Aldi)in the UK. Use a soft systems methodology to evaluate the issues Aldi might face if they decide to introduce facilities to enable their customers to order goods online and have them delivered to the door.Support your discussion with appropriate business operations models (i.e. operation strategy priorities model).
You should compare and contrast different modelsused by the sector in which Aldi operates and recommended appropriate solutionsfor online shopping(issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications etc.).
With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine-18709348) recommend how Aldi should respond to the “delivery to the customer conundrum” (keeping in mind the possible technological and environmental (CO2) impact).
Part 2
For the new system you should include Root Definition,CATWOE and produce a detailed “Rich Picture” (hand drawn) to illustrate your answer. Your rich picture must indicate some of the problems which occur as a result of the parcel conundrum.(Not included in the word count).
By means of a business process plan illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature.(Business process plans not included in the word count but explanation is included).
Part 3
Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process.Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three years of company annual reports and any other relevant data for improvement and target trends for Aldi). (Balanced scorecard charts are not included in word count but discussion on each prospective is included)
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