How It Works
Make sure to provide to us your correct contact details (this includes; your valid e-mail address and phone number). We remain in touch with our clients during the whole order process, giving updates whenever necessary. This is the reason we need your valid e-mail and phone number since they will be our main communication channels with you
Make sure that you provide to us all your order or assignment instructions or details. The writer assigned to tackle your paper will follow all the instructions you provide. Altering order details when the job is halfway done may be a challenge. In case you have difficulties in uploading your order files, please send them to our e-mail, we shall be happy to upload them for you.
Your selected urgency and deadline counts from the moment you place your order. Once you pay for the order, it becomes ‘available’ to our writers. This means that we start working on your paper once you settle the payment. If you choose not to pay, it remains in ‘pending’ status and our writers cannot access it. We have a 100% money back guarantee, and, therefore, you are entitled to a refund if you do not receive the service you paid for.
You might randomly seek to verify your identity. Please do not get alarmed or worried if our Billing Department representative contacts you and asks to verify your billing address or payment details. We may need to ensure that your account is not compromised and that you are the one who actually placed the order; we do it this as a protective measure to ensure we keep your transactions with us safe and secure from fraudulent online activities. This process is meant to confirm that you are the one who placed the order, and the purchase made been authorized by you or the person who paid for your order (in other words, the cardholder)
Communication is key; check your e-mail from time to time for updates. Our website allows you to remain in constant communication with your writer or the support team via messaging system in the orders section. It is always advisable to keep checking your email in case we need any clarification from you about your order.
Check your e-mail when the deadline approaches. You will receive an e-mail notification that you assignment is done and a link to your account, from where you can download it. If you have any trouble downloading, you will be given an option to receive your paper as an attachment to the e-mail.
Check the paper and let us know what you think! When the writer uploads your custom essay, our editors access it though the “Editing” section. At this point, you can see the progress, but you cannot access the paper. Once edited, the file goes to “Waiting Approval” status. Always proofread it to ensure it meets your expectations. If you require any changes, you just click ‘request revision,’ if not, kindly approve it. If approved, it moves to “Completed” status.
Download your paper and print it. Give us your feedback so that we can serve you better in future.